●
What kind of payment methods can you accept?
We standardly accept L/C, T/T, or D/P payments. If you have any specific requirements, we will do our best to accommodate your needs.
●
What is the estimated delivery time?
Delivery time depends on your specific order quantity. Standard orders typically take about 20 to 30 days after confirmation.
●
Can I request samples prior to ordering?
Yes, samples are available. Sample and shipping costs apply, but these fees will be fully refunded once the formal order is placed. We dispatch samples using reliable couriers such as FEDEX, UPS, or DHL.
●
What file formats do you require for custom designs?
To ensure high-quality printing and replication, we accept designs in JPG, AI, CDR, or PDF formats.
●
What is the detailed step-by-step ordering process?
1
Provide order quantity, design/logo specifications, shipping address, and shipping method.
2
Get quotes on product cost and shipping charges.
3
Confirm order and arrange the advance payment.
4
Design department produces and confirms layout/artwork.
5
Produce and approve Pre-Production (PP) samples.
7
Conduct quality inspections and compile official reports for client verification.
8
Approve final product quality and organize shipping.
9
Delivery of goods and customer confirmation.
●
How do you guarantee the quality of the products?
We enforce rigorous quality inspections throughout all production phases. Before shipment, we generate official inspect reports to confirm that all technical and visual requirements are fully met.
PsiPrime Packaging
